Privacy Policy
How WPMaintain Collects, Uses, and Protects Personal Data
This Privacy Policy explains what personal data WPMaintain collects through wpmaintain.ie, why it is collected, how it is used, and what rights you have under the GDPR and Irish data protection law.
Data controller
WPMaintain is responsible for how personal data is collected and used through this website.
Main uses
Replying to enquiries, providing health checks and support, managing bookings, and sending newsletters where requested.
Key tools
Contact forms, booking and enquiry forms, MailPoet newsletter signup, cookies/consent tools, and website analytics.
Your rights
You can ask for access, correction, deletion, restriction, objection, or data portability where applicable.
1. Who We Are
WPMaintain provides WordPress design, hosting, maintenance, development, support, SEO, and related digital services for businesses in Ireland.
If you have any questions about this Privacy Policy or about how your personal data is handled, you can contact WPMaintain at [email protected] or by phone on +353 (64) 665 5006.
2. What Personal Data We Collect
Depending on how you use the site, WPMaintain may collect:
- Your name, email address, phone number, company name, website URL, and the details you submit in forms.
- Information provided when requesting a WordPress health check, quote, booking, consultation, support response, or other enquiry.
- Newsletter signup details if you subscribe through the footer or the newsletter page.
- Technical information such as IP address, browser type, device information, pages visited, and cookie preferences.
- Account or customer-login related information if you access protected areas, portals, or account features.
- Any information you choose to include in emails, support requests, uploaded screenshots, or attachments.
3. How We Collect It
- Directly from you when you complete forms, subscribe to updates, book a consultation, email WPMaintain, or contact the business by phone.
- Automatically through cookies, analytics, server logs, and similar technologies when you browse the site.
- From website tools or plugins used to run parts of the site, such as newsletter forms, booking tools, consent tools, or account features.
4. Why We Use It
- To respond to your enquiry or provide the service you asked for.
- To assess WordPress issues, prepare quotes, or arrange consultations.
- To manage bookings, follow up on leads, and provide support or ongoing client service.
- To send newsletters or updates where you have signed up or otherwise consented.
- To keep the site secure, prevent abuse, and understand site performance and usage.
5. Legal Bases for Processing
WPMaintain relies on one or more lawful bases under the GDPR, depending on the reason for processing:
- Consent: for example, where you subscribe to a newsletter or agree to optional cookies.
- Contract or steps before a contract: for example, where you ask for a quote, book a call, or request support.
- Legitimate interests: for example, running the website, responding to business enquiries, preventing misuse, and improving services.
- Legal obligation: where records need to be kept to comply with tax, accounting, legal, or regulatory requirements.
This policy is intended to reflect the transparency requirements described by the Irish Data Protection Commission and Articles 12 to 14 of the GDPR.
6. Forms, Health Checks, Bookings, and Support Requests
When you use a contact form, request a free WordPress health check, ask for SEO or hosting support, or book a consultation, the information you submit is used to review your request and respond appropriately.
This may include your contact details, website address, business details, technical notes, and anything else you provide voluntarily. WPMaintain uses this information to assess the request, prepare a reply, and, where relevant, deliver the requested service.
7. Newsletter Signup and Email Marketing
If you subscribe through the newsletter page, your details may be processed through MailPoet or a connected mailing platform so WPMaintain can send updates, insights, offers, or service-related content.
You can unsubscribe at any time using the unsubscribe link in the email or by contacting WPMaintain directly. Marketing emails are only sent where there is an appropriate lawful basis, usually consent.
8. Cookies, Consent, and Analytics
WPMaintain uses cookies and similar technologies to run the site, remember preferences, measure usage, and understand how visitors interact with pages.
The live site also uses a cookie consent tool to manage categories of cookies and consent choices. Analytics and tag-based tools may only be activated according to those consent settings.
Analytics and measurement tools may include website analytics, tag-management, or reporting services used to understand traffic, performance, and conversions.
9. Who Data May Be Shared With
Personal data may be shared with trusted service providers where needed to run the site or provide services, such as:
- Website hosting and infrastructure providers
- Email and newsletter providers
- Form, booking, or CRM-style tools
- Analytics, consent, or security providers
- Professional advisers where necessary
WPMaintain does not sell your personal data.
10. International Transfers
Some providers used to run the website or newsletter may process data outside Ireland or the European Economic Area.
Where that happens, WPMaintain aims to use providers with appropriate safeguards in place, such as adequacy decisions, contractual safeguards, or equivalent GDPR transfer mechanisms.
11. How Long Data Is Kept
- Enquiry and lead information is kept for as long as needed to deal with the request and maintain reasonable business records.
- Client-related records may be kept for longer where needed for support history, invoicing, tax, or legal reasons.
- Newsletter data is kept until you unsubscribe or the mailing data is otherwise cleaned up.
- Technical and analytics data is kept according to the settings of the relevant system or provider.
12. Security
WPMaintain takes reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, loss, or disclosure.
No online system can be guaranteed to be perfectly secure, but security, access control, software updates, and sensible operational controls are taken seriously.
13. Your Rights
Under the GDPR, you may have the right to:
- Access the personal data held about you
- Ask for incorrect data to be corrected
- Ask for your data to be deleted in certain situations
- Ask for processing to be restricted
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Irish Data Protection Commission
You can learn more about these rights from the Irish Data Protection Commission at dataprotection.ie.
14. Contact and Complaints
If you want to exercise your rights or ask a privacy question, contact WPMaintain first at [email protected].
If you believe your data has been handled improperly, you also have the right to raise a concern with the Irish Data Protection Commission at dataprotection.ie.
15. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect legal, technical, or operational changes. The latest version published on this page is the one that applies.
Privacy FAQ
Common Questions
A few quick answers to the questions people usually ask before getting in touch.
Do you sell my data?
No. WPMaintain does not sell your personal data.
Why do you ask for website details in forms?
Because it helps WPMaintain understand the issue, assess the request, and give a more useful reply or quote.
Can I unsubscribe from the newsletter?
Yes. You can unsubscribe at any time using the unsubscribe link in the email or by contacting WPMaintain directly. You can also manage future signups through the newsletter page.
Who do I contact about my data?
Email [email protected] and WPMaintain can help with access, correction, deletion, consent withdrawal, or general privacy questions.
Need Clarification?
Questions About Privacy or Data Use?
If you want to ask how your information is handled before submitting a form or booking a call, just contact WPMaintain directly and we will point you in the right direction.
